Genie Bot

Genie is a WhatsApp first omni-channel chat bot offering “Shop by Appointment” for business continuity in times of COVID-19. Genie’s mission is to help retail businesses reopen in this difficult times and help them get back on their feet by offering an easy to adapt and economical appointment platform for their customers.

Business can :

• Regulate and managed flow of customers inside and outside premises to ensure social distancing.
• Create environment of comfort and safety for customers and staff.
• Customise schedule, appointment quota and walk-in quota on a store-by-store basis.
• Offer contact less checking in and out by using QR codes or One Time Password (OTP)
• Contact tracing
• Real-time tracking of customers inside the store and in walk-in queues.

Customers can:

• Pre-book shopping appointment and avoid long wait outside the stores.
• Easy to use WhatsApp based appointment system — no need to install any application.
• Find businesses by name or category using natural language chat interface.
• Instant confirmation of bookings.
• Join real-time virtual queues for walk-in.
• Contact less store check-in and check-out using QR Codes or One Time Password (OTP).
• Monitor store capacity in real-time.